FREQUENTLY ASKED QUESTIONS

Products

QUESTIONS ABOUT OUR PRODUCTS

Paints

QUESTIONS ABOUT OUR PAINTS

Q) Can I mix different Belle Craie colors to get my own color?

A) Yes, you can mix any of the colors to create your own!

Q) I paint professionally, and I use your paint. Why is your paint less expensive than the other well known brands like Annie Sloan or Maison Blanche?

A) We have no middleman (distributor). All retailers and workshops are allowed to order directly from our American factory.

Q) How many coats of paint does it take to cover?

A) Belle Craie covers surfaces in one coat in most cases. 

Wax

QUESTIONS ABOUT OUR WAX

Q) How long do I let the paint dry before I wax or varnish?

A) Overnight, or 12 hours later.

Q) Can I use wax on my kitchen table which gets heavy use?

A) Yes, but your best choice would be the Velvet Varnish. It is durable and moisture resistant. It does not yellow and is so easy to apply. Although; wax finishes are great for most items, we do not recommend for use on cabinets or table tops with heavy use.

Q) Do I need to buy a separate brush for waxing?

A) There is no need to buy two brushes. Clean the brush well with warm, soapy water after you paint. Also, your brush cleaner should do a lot of the hard work for you. After you use your brush with the wax clean with warm water and a dishwashing liquid.

Q) Can I use the wax on my kitchen table?

A) Yes, but if your table gets heavy use; Velvet Varnish is a better choice. I recommend the Varnish for cabinets also. It does not yellow and it is moisture resistant.

Glazes

QUESTIONS ABOUT OUR GLAZES

Q) What is a Glaze?

A) Glaze is a pigmented medium that you apply over your cured paint. Effects such as aging, sponging or ragging are achieved with this product. We have Light, Dark and Translucent.

Q) What is Translucent Glaze?

A) Glaze is a semi clear medium. You can add any Belle Craie color (up to 25%) to it. You can make almost ANY color.

Q) The Glaze is new to me. How do I apply it?

A) Brush it on heavy and wipe off immediately. You control the amount of Glaze you want to leave on with your rag or paper towel.

Q) What if I didn’t get the Glaze on evenly?

A) There is an easy rescue! Surface Prep removes the glaze if used within a few minutes. A good tip on glazing is to work in areas no bigger than 2’ x 2’.

Varnish

QUESTIONS ABOUT OUR VELVET VARNISH

Q) How do you apply the Velvet Varnish?

A) Velvet Varnish can be applied with the same brush as used for paint and wax. If you are doing cabinets on table tops, a dense foam roller works well.

Q) How long do I wait after painting to varnish?

A) Velvet Varnish may be applied to newly painted surfaces after 24 hours, and after one hour of newly glazed surfaces

Surface Prep

QUESTIONS ABOUT OUR Surface Prep

Q) In your painting classes you emphasize the importance of “prep”. What is prep and why is it so important?

A) Surface preparation is critical to the success of any paint. You must remove anything on the surface of the furniture, cabinets, etc. This is required for superior adhesion. Just cleaning the surface can be a cause for failure. Furniture polish, wax, grease and dirt not only need to be removed, but the substance you use to clean the surface must NOT leave a film, etc. Our Surface Prep is innovative in paint preparation.

Other

QUESTIONS ABOUT OUR OTHER PRODUCTS

Q) Why the BIG brush? Why not a regular brush? 

 A) There are two size brushes for two reasons: size of project and size of cans. The larger brush provides wider surface coverage for larger products. 

Retailers

QUESTIONS ON BEING A RETAILER

Q) How can I become a Belle Craie  Retailer? 

 A) Belle Craie Retailers requirements:

proof of storefront with regular working hours,

proof of business website,

have a valid state sales tax id,

Make your 1st purchase, a minimum of $2,000 in Belle Craie products

There are no other fees. As a Belle Craie Retailer, you are guaranteed a protected zip code area without competition. As a Belle Craie Retailer, we will provide to you in your 1st shipment: Your products order Belle Craie Paint Color Chart free of charge Belle Craie (free of charge) "Available Here"

Workshops

QUESTIONS ON BEING A WORKSHOP

 Q) How can I become a Belle Craie Workshop? 

 A)  Belle Craie Workshop requirements:

  • Make your 1st purchase, a minimum of $2,000 in Belle Craie products
  • There are no other fees 
  • As a Belle Craie Workshop, you are guaranteed a protected zip code area without competition
  • We will provide you with Workshop support and training at the Belle Craie headquarters (contact our 800 number for information on our workshops teaching product application and techniques.).
  • As a Belle Craie Workshop, we will provide to you in your 1st shipment:
    • Your products order
    • Belle Craie Paint Color Chart  (free of charge)
    • Belle Craie "Authorized Workshop" Sign  (free of charge

Ordering

 

QUESTIONS ABOUT ORDERING

Q) How can I order Belle Craie products? 

A) You can order using the Belle Craie Customer Service number (800) 706-2557 or through our online store.

Q) How long does it take to get my order processed?

A) We will process your order within 10 business days or we will contact you to identify any issues or questions. 

Q) How do I return an item or shipment?

A) If you have any questions concerning contact our Belle Craie Customer Service number (800) 706-2557. Please provide your invoice order number and the reason for the return when shipping or returning our products. We will contact you if there are any issues with the return. Please identify whether you are seeking a replacement or a refund.

Q) How secure is your online Store for purchasing?

A) Our online store is using several layered mechanisms to secure your informaiton and your orders. Our data storage in the store is encrypted. Our online store will only accept transactions from the United States and Canada. Our hosted store server is virus protected and firewalled to protect the store from outside intrusions. Our system is backed up daily. Our online store software is used by more than 30,000 companies.

Delivery

 

QUESTIONS ABOUT PRODUCT DELIVERY

Pickup

QUESTIONS ABOUT PRODUCT PICKUP

 Q) Can I pickup my products directly from the factory?

A) Yes, if you are a Belle Craie retailer or Workshop.

Shipping

QUESTIONS ABOUT SHIPPING

Q) How do you ship and how long does it take?

A) The factory-direct shipping for Belle Craie is by UPS WorldShip.

We will be happy to assist you in determining your exact or estimated shipping cost and delivery time. UPS WorldShip also has its own estimating web page.

(800) 706-2557

Note: On-screen and printer color representations may vary from actual paint colors

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